Cancellation, Rescheduling
& Payment Policy

Which Bookings This Applies To

This policy applies to every appointment booked on or after September 28, 2026, however it is booked: online through our scheduling page, or directly with Sharee by text message, phone call, email, or in person.

Appointments booked before September 28, 2026 remain governed by the terms that were in effect when they were booked. Those earlier terms are preserved word for word at thelightawakener.com/booking-policy/prior-terms/.

The date the booking was made — not the date of the appointment — decides which version applies.

Why the 24-Hour Window

When you book, Sharee reserves that time and her travel for you and turns away other requests for it. Changes made with less than 24 hours' notice rarely leave enough time for anyone else to book that appointment, which is why the rules below change at the 24-hour mark.

How to Cancel or Reschedule

• To reschedule: use the reschedule link in your confirmation email, or contact Sharee.
• To cancel: text or call (850) 733-8872, or email love@thelightawakener.com. Appointments can't be cancelled online, so please contact us directly.
• Notice is timed from when your message reaches us, measured against your appointment's scheduled start time (Central Time).

More Than 24 Hours Before Your Appointment

Rescheduling

You may reschedule at no charge, subject to availability. What you paid carries over to the new time.

Cancelling

You'll receive a refund of the amount you paid for the cancelled service, minus the card-processing fee The Light Awakener actually paid on that part of your payment.

Refunds go back to the original payment method. Banks typically take 5–10 business days to show a refund.

A cancellation is refunded, not turned into a service credit, unless you ask for a credit and we agree in writing.

Less Than 24 Hours Before Your Appointment

Late cancellations

No refund is given, and the full scheduled amount for the service is due. If you've already paid, the payment is kept. If an amount is still unpaid and you've authorized a payment method on file for the booking, we may charge the amount due as described under Payment methods on file.

Late reschedule requests

A request to move an appointment made less than 24 hours before it starts is treated as a late cancellation of the original appointment. The original appointment amount remains due and does not carry over as credit. If you'd like another appointment, Sharee is happy to arrange one — it is a new booking, paid separately.

No-Shows and Running Late

No-shows

A no-show is when an appointment hasn't been cancelled and, at the scheduled time, no one is available to receive the service at the booked location — for example, no one answers or Sharee can't get access — and we can't reach you within 15 minutes of the start time.

No-shows are charged the full scheduled appointment amount. No refund, service credit, or transfer to another appointment is given. If payment is still due and you've authorized a payment method on file, we may charge it as described under Payment methods on file.

Running late

If you're ready later than the booked time, your session may be shortened so it still ends on schedule, and the full amount applies.

Group and Multi-Person Bookings

Some bookings cover more than one person — for example, massage for two, three, or four guests, one after another. Each guest's session is treated as a separate part of the booking.

• Cancelling one guest's session is a cancellation of that part of the booking. The rules above apply to that part: more than 24 hours ahead, it is refunded minus the processing fee on that part; less than 24 hours ahead, that guest's amount remains due.
• The other guests' sessions go ahead as booked.
• A guest's part is the amount shown for that guest's session on your booking or receipt. If the booking has one combined price, each guest's part is their share of that price, in proportion to the listed price of each guest's session length when you booked. The processing fee on a part is the same share of the fee on the whole payment.
• A guest who isn't available when Sharee arrives, without notice, is a no-show for that guest's part.
• Cancelling a guest's session does not create a service credit unless we expressly agree to one in writing.

If We Have to Cancel

If The Light Awakener has to cancel and can't provide your booked service — for illness, an emergency, unsafe conditions, or any other reason on our side — we'll tell you as soon as possible and you choose: reschedule at a time that works for you, or a full refund of what you paid for the affected service. No processing fee is deducted when we cancel.

Payment

Paying for your booking

Online bookings are paid in full at checkout through Stripe, our payment processor. For bookings made directly with Sharee, payment is due as agreed when the booking is made.

Payment methods on file

Card details are collected and stored by Stripe, not by us. We never see or store your full card number.

If you authorize The Light Awakener to keep a payment method on file — when you book, or in writing for a specific booking — you authorize us to charge it only for:

• the price of a service you booked or approved; and
• amounts that become due under this policy for that booking, such as a late cancellation or a no-show.

Each charge is limited to what you authorized and to what applicable law and card-network and payment-processor rules allow. We won't charge a payment method on file for anything else without your separate permission. Before charging for a late cancellation or no-show, we'll let you know the amount and the reason, and you'll receive a receipt. You can ask us to remove a payment method on file at any time; doing so doesn't cancel amounts already due.

Booking Directly with Sharee

If you book by text, phone, email, or in person — or ask Sharee to book for you or to charge a card — the same cancellation, rescheduling, no-show, refund, and payment terms apply as for online bookings.

When Sharee makes a booking for you, she'll send you a link to this policy with your booking details and ask you to confirm in writing (a reply by text or email is fine) that you agree. Your appointment is confirmed once you've confirmed. Sometimes she may instead send you a booking link so you can review and accept this policy yourself as you book.

Exceptions and Your Rights

Any exception to this policy is at The Light Awakener's discretion, applies only to the booking it's given for, and should be confirmed in writing. Nothing in this policy limits any rights you have under applicable law.

Policy Versions

This is version 2026-09-28. If we change this policy, the new version will apply only to bookings made after it is posted; your booking stays under the version in effect when you booked. Each version remains available at its own permanent address:

• Version 2026-09-28 (for bookings made on or after September 28, 2026): thelightawakener.com/booking-policy/v2026-09-28/
• Terms for bookings made before September 28, 2026: thelightawakener.com/booking-policy/prior-terms/

This policy forms part of our Terms of Service.